fd444 Privacy Policy

1 Introduction & Scope

fd444 ("Platform", "we", "our") provides an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what information is collected when you use our website, create an account, or use any of our services, why it is collected, and how it is used and kept secure.

You are encouraged to read this Policy carefully before using fd444's services. Continuing to use the Platform will be taken to mean that you have fully read, understood, and accepted the terms of this Policy.

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2 Information We Collect

To maintain our relationship with you and ensure the quality of the services provided, fd444 may collect the following types of information:

2.1 Information You Provide Directly

• Identity information: full name, date of birth, and national ID or passport number (for identity verification).
• Contact information: mobile number and email address.
• Financial information: payment method details such as bKash, Nagad, Rocket, or Upay account numbers and bank account information — solely for the purpose of completing transactions.
• Account information: your chosen password and communication preferences.

2.2 Automatically Collected Information

• Device & technical information: IP address, browser type and version, operating system, and device identifiers.
• Usage information: pages visited, session duration, links clicked, and the nature of your activity on the Platform.
• Cookies & tracking technologies: used for session management and service improvement.

2.3 Information Received from Third Parties

Where identity verification and fraud prevention require it, fd444 may verify identity-related information through approved third-party service providers.

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3 How We Use Your Information

fd444 uses your information for the following lawful purposes:

• Account management: creating, verifying, and maintaining your account and ensuring secure login.
• Payment processing: completing deposit and withdrawal transactions and preventing financial fraud.
• Customer support: resolving your queries and issues, and providing assistance via 24/7 live chat and email.
• Service improvement: analyzing user experience to improve the Platform's performance and gaming experience.
• Eligibility verification: verifying age (21+) and enforcing responsible gaming policies.
• Security & fraud prevention: protecting account security and detecting suspicious activity.
• Communications: sending important account updates, security notices, and service-related information.

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4 Data Storage & Security

fd444 treats the security of your information as its highest priority. We apply the following technical and organisational measures:

4.1 Encryption Technology

SSL (Secure Socket Layer) encryption is used for all data transfers. Your financial information is stored with dedicated encryption and access is strictly limited.

4.2 Access Controls

Only authorised personnel may access your information, and they are required to operate under strict confidentiality agreements. System access is regularly audited.

4.3 Retention Period

Information is retained for as long as your account remains active and for as long as necessary to meet legal obligations. After an account is closed, information is securely deleted unless a legal requirement exists to keep it.

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5 Data Sharing Policy

fd444 never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared in the following specific circumstances:

• Payment processors: information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and partner banks.
• Identity verification services: with approved third-party services to confirm age and identity.
• Legal obligations: in response to a court order or a lawful request from a regulatory authority.
• Business transfers: in the event of a merger or acquisition, where users will be notified in advance.

In every case, only the minimum information necessary is shared with third parties, and they are bound by confidentiality agreements.

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6 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the fd444 website. These fall into three main categories:

6.1 Essential Cookies

These cookies are essential for the basic operation of the Platform — such as maintaining login sessions and managing security features. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, making your user experience smoother and more personalised.

6.3 Analytical Cookies

Used to analyse Platform usage and improve service quality. You can control these cookies through your browser settings, though doing so may limit certain features.

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7 Your Rights

As a user of the fd444 Platform, you have the following rights:

• Right of access: the right to know what information we hold about you and to request a copy.
• Right to rectification: the right to request correction of any information that is inaccurate or out of date.
• Right to erasure: the right to request deletion of your information in certain circumstances, although complete deletion may not always be possible where legal obligations exist.
• Right to object: the right to object to marketing communications or unnecessary data processing.
• Data portability: the right to receive the information you have provided in a structured, readable format.

To exercise any of these rights, email [email protected] or contact us via 24/7 live chat.

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8 Protection of Minors' Information

fd444's services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

If a parent or guardian believes that a minor has registered on this Platform, please contact us immediately.

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9 International Data Transfers

In operating fd444's services, information may in some cases be processed on servers located outside Bangladesh. In such cases we ensure that:

• adequate safeguards are in place for the transfer of information.
• the receiving party follows privacy standards equivalent to this Policy.
• applicable data protection laws and regulations are complied with.

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10 Security Breach Notification

In the event of an unexpected security breach where there is a risk that your personal information has been compromised, fd444 will notify affected users as quickly as possible. The notification will include the nature of the incident, details of the affected information, and the remedial steps taken.

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11 Third-Party Links & Services

The fd444 Platform occasionally makes use of third-party services (such as payment gateways). These third parties have their own privacy policies and handle information in accordance with those policies. fd444 is not responsible for the privacy practices of these third parties.

You are encouraged to read the privacy policy of any third-party service before using it.

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12 Changes to This Policy

fd444 reserves the right to amend this Privacy Policy at any time. Changes will take effect from the date they are published on the Platform. Where changes are significant, users will be notified at their registered email address.

Continuing to use the Platform after changes have been made will be taken as your acceptance of the revised Policy. You are therefore advised to review this Policy regularly.

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13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team:

• Email: [email protected]
• Live chat: available 24/7 (Bengali & English)

We will review your request or complaint properly and aim to respond within a reasonable time. Your privacy matters to us and we take all concerns seriously.

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14 Responsible Gaming & Data Protection

fd444 considers responsible gaming to be closely linked to privacy protection. Information about your gaming activity is used solely to enable responsible gaming tools — such as setting limits or self-exclusion — and is never shared with third parties for marketing purposes.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.